Kayleigh Rust

FAQs


Frequently Asked Questions

How can I contact you?

I have an amazing intake form on my Contact page that I would love for you to use!

If you don’t think the contact form is adequate for your inquiry or you have a special project in mind, you can email me directly at hello@kayleighrust.com.

Or if you’re old school and want to give me a call, feel free to call me on my cell phone — 512.289.6268.

Where are you located?

My home base is Cody, Wyoming, but I am always on the go so don’t let that stop you from getting in touch! For example, I travel to Denver about 8 times per year for work, spend as much time in deserts of Utah and Arizona as I can in the winter, visit my parents in Austin, Texas a few times a year, and love going back to Durango, Colorado where I used to live whenever I can. So yeah, always down to travel, meet up along the way, or go to where you are!

What kind of packages do you offer, what's included in them, and how much are they?

This is all outlined for you on the investment & offerings page. For a full quote you will need to make an iquiry since every project is unique and I want to make sure I give you the best quote for what you need.

Do you offer other services besides people based photography?

Not at this time. But if you are in need of a videographer, graphic desiger, or any other type of creative please reach out! I know TONS of super talented creatives that I can refer you to.

What is the payment schedule for your services?

If I can drive to get to you: 35% non-refundable deposit due at contract signing / 65% due 30 days prior to your project date

If I have to fly to get to you: 50% non-refundable deposit due at contract signing / 50% due 30 days prior to your project date

How do we sign contracts and pay for your services?

I use an online system called HoneyBook to manage our contracts and payments.  When I send a contract to you, you can sign it online and then pay via debit or credit card for the services outlined in the contract. Easy peasy!

Do you have travel fees?

Yep! But I try to keep them reasonable as reasonable as possible. I outline all travel fees, as well as all the other important details, in my pricing brochure after you’ve made an inquiry.

Are copyrights included in the price?

Yes. I like to keep my pricing simple and I don't like to make my clients feel like I’m nickel and diming them. However the actual ownership of the copyright will remain with me, the photographer, as is detail in your contract.  Access to copyrights is detailed in the "do you back up your work?" question below.

Do you offer prints? And how much are they?

I use an online system called SmugMug to host your final galleries.  SmugMug contracts directly with several printing companies so clients can order prints directly online. I have chosen BayPhoto as the printing company for my work through SmugMug.  I currently offer paper, metal, acrylic metal, standard canvas, stretched canvas, thin wrapped canvas, and wooden prints in all standard sizes as well as many non-traditional sizes.  Most materials come with multiple finishes to choose from, and the print selection plug in on SmugMug allows you to preview any cropping that would be done to the image that is in your gallery as well as move the crop around so that you can get the exact print that you want.

Print prices range depending on the material, cut, and finish, but all of our print prices are reasonable and within the standard price range.

Please note: I highly recommend that you order a smaller paper print first of anything that you are wanting to eventually print as larger art and have it mailed to us.  I recommend this so that we can see the print in person and make sure that the color profile of the image is being printed correctly.  While I do my best to make sure that I edit all of your images so that they will print correctly, all printers are different and I would hate for you to spend several hundred dollars on a large print and have it not look correct.  If there is anything color wise that does not look correct (the most common thing I see is the blacks in prints being more pronounced than they are online), I will make the adjustments necessary and reload the new photo in your gallery for you to order your larger print of.

What kind of gear do you use?

I shoot with Sony Alpha full-frame cameras and lenses carry a minimum of two bodies and two lenses with them at shoots, as well as flash equipment for applicable events.  Having multiple camera bodies and lenses not only allows me to be versatile in my shooting, but it also acts as a back up system in case one camera body or lens fails. 

Do you back up your work?

Yes. I maintain a system of external hard drives as well as loading all final deliverables, including the RAW images associated with the delivered JPEGs, on a cloud server in case our hard drives are damaged or stolen.  In addition, your final photos are loaded in an online gallery for you to view and order prints from.  We guarantee that your gallery will remain online for at least one year and reserve the right to take it down if we need space on our website server for more recent client galleries. However, we recommend that you download all of your images as well so you have a personal back up.